Police Clearance Payment Methods & Customer Support 2025 Philippines | GCash to Landbank
If you’re planning to apply for a National Police Clearance in the Philippines, one of the first things you’ll want to know is how to pay for it. Thankfully, the process is straightforward, and there are several police clearance payment methods available to make things easier for you.
Whether you prefer paying online or over the counter, the Philippine National Police has made sure applicants have convenient choices to get it done smoothly. Let’s discuss the details below:
How to Choose a Payment Option in Police Clearance?
The first step includes applying for a police clearance on the official website of PNP. When you go to the website, you have to register as a new user. Fill in the form with all the authentic information and click on Register.
5 Different Police Clearance Payment Methods in NPCS
To assist the applicants, there are 5 police clearance payment methods that the National Police in the Philippines offers to you. Remember that different platforms might offer all or some of these payment options to you.
1. Online Banking
Some banks give you the option to pay directly through online banking. For instance, if you are to pay through LANDBANK, all you need to do is select the ‘Pay to LANDBANK’ option. You will be redirected to the LBP ePayment Portal, where you can select any of the accounts from BancNet, GCash, or LANDBANK.
Read step by step guide to pay police clearance using GCash to Landbank.
2. Debit/Credit Card
Every platform that you come across for paying police clearance in the Philippines allows you to pay via major debit/credit cards. Just like all the online transactions, this method is highly safe and convenient.
3. E-wallets
Digital wallets like PayMaya and GCash have made life easier, especially in the Philippines. All you need to do is select the option while you make a payment. From there on, follow the instructions that pop up to make a safe payment. These can be used to make payment via your mobile, also, you don’t need to open the laptop for that.
4. Partner Banks
If you are not comfortable making online transactions or can’t pay online for any reason, you can always go to the designated banks in person. Fill in the deposit slip with accurate information and make the payment.
Tip: Always keep the payment receipt with you in case you need to show it as proof later on.
5. Payment Centers
The Police Clearance System allows you to make a payment through payment centers. These include Bayad Center, SMS Payment Centers, and 7-Eleven. Here, you will get a reference number to make the payment. Double-check the reference number before you make the payment.
How to Change Payment Method in Police Clearance
Here’s how you can edit your police clearance payment methods while submitting police clearance application:
Fee for Police Clearance
The standard fee for obtaining a National Police Clearance in the Philippines is ₱150. Depending on the method of payment you select, there can be an additional fee of ₱10 – ₱30. Mostly, you will not have to pay this fee.
Exemptions
The NPC provides fee exemptions to two types of people.
- First-time Job Seekers: A person who is a first-time job seeker in the Philippines is exempted from paying the clearance fee. They require a Barangay Certificate to prove that they are first-time job seekers, and that is all to the exempted from the fee.
- Disabled People: PWDs or Persons with Disabilities are also exempted from paying the clearance fee. They need to have a valid, authentic PWD ID card with them while applying to be eligible for the exemption.
Customer Support for Obtaining Police Clearance in Philippines
To help applicants navigate the process of obtaining the National Police Clearance in the Philippines, there are many ways to get support.
1. Frequently Asked Questions
Most of the common issues are already discussed in the FAQ section of the official website and on other platforms. Go through them before you reach out to other mediums of support to make it easy for yourself and save time.
2. Support via Phone
The PNP hotline is available for assistance. Call PNP Clearance Hotline Phone No: (02) 8723-0401 loc 7663. It is best to check the office hours before you make a call.
3. Email Support
Customer support is also available via email. If you need help, you can send an email to [email protected]. Remember to include your reference number in the email along with details of the issue you are encountering.
4. Live Chat
Many websites have the option of live chat. All your issues can be resolved there and then. However, if there are any other issues that can’t be tackled, the assistant will let you know what to do next.
5. Local Police Station
In case you don’t find a solution on any platform, you can visit your local police station. In-person support will be provided there.
Common Issues Arising in National Police Clearance and the Solution
There are some common issues that people face while paying for the national police clearance. We have addressed them here with plausible solutions.
1. Over-the-Counter Payment Accepted
Some police stations do not accept over-the-counter payments. In this case, the best-case scenario is to make online payments. Not only are they safe, secure, and quick, but they are also convenient.
2. Payment Not Reflected
Sometimes, even after paying, the payment is not reflected. This can be due to some delays in the banking system. The best way is to wait at least 3 banking days before your appointment. If it still does not reflect, contact your bank.
3. Rejected application
If your application is rejected, review what was wrong. Applications are mostly rejected on the basis of wrong documents or personal information. Check for all the corrections and submit it again after correcting them.
Conclusion
With multiple police clearance payment methods now available, applying for a National Police Clearance in the Philippines has become much more convenient.
Whether you choose to pay through e-wallets, payment centers, or online banking, the process can be completed with just a few clicks.
While occasional issues may still occur, the overall experience is now much simpler and more user-friendly.
